跨境电商英语沟通

本书结构明了，内容实 用，共分成产品信息、产品 价格、产品支付、产品包装 、交货和发货、投诉和纠纷 、评价、客户维系和开发八 个学习任务。教材内容按照 “核心词汇”—“常用表达”—“ 实用对话”—“情景案例”的 顺序编排，循序渐进，层层 深入，旨在帮助广大跨境电 商从业人员突破语言沟通障 碍，提升跨文化交流能力， 更好地实现和谐、有效的跨 境电商售前、售中和售后沟 通。

Learning Task 1 Product Information 产品信息 Learning Activity 1 Inquiry and Reply about Product Quality 关于产品质量的询问与回复 Learning Activity 2 Inquiry and Reply about Product Material 关于产品材质的询问与回复 Learning Activity 3 Inquiry and Reply about Product Specification 关于产品规格的询问与回复 Learning Activity 4 Inquiry and Reply about Product Features 关于产品特色的询问与回复 Learning Activity 5 Communication Skills (1) 沟通技巧（1） Learning Activity 6 Homework and Evaluation 作业与评价 Learning Task 2 Product Price 产品价格 Learning Activity 1 Inquiry and Reply about Product Price 关于产品价格的询问与回复 Learning Activity 2 Price Negotiation 价格磋商 Learning Activity 3 Communication Skills (2) 沟通技巧（2） Learning Activity 4 Homework and Evaluation 作业与评价 Learning Task 3 Product Payment 产品支付 Learning Activity 1 Inquiry and Reply about Payment Process 关于支付过程的询问与回复 Learning Activity 2 Inquiry and Reply about Payment Failure 关于支付失败的询问与回复 Learning Activity 3 Leave a Message to Unpaid Customers 给未付款的客户留言 Learning Activity 4 Communication Skills (3) 沟通技巧（3） Learning Activity 5 Homework and Evaluation 作业与评价 Learning Task 4 Product Packaging 产品包装 Learning Activity 1 Inquiry and Reply about Product Packaging 关于产品包装的询问与回复 Learning Activity 2 Communication Skills (4) 沟通技巧（4） Learning Activity 3 Homework and Evaluation 作业与评价 Learning Task 5 Shipping and Delivery 发货和交货 Learning Activity 1 Inquiry and Reply about Logistics Methods 关于物流方式的询问与回复 Learning Activity 2 Inquiry and Reply about Delivery Time 关于交货时间的询问与回复