Module One Ticket Service
Task 1 Ticket Reservations Service
Task 2 Ticket Refund Service
Task 3 Ticket Change Service
Module Two Check-in and Baggage Service
Task 1 Passenger Check-in Service
Task 2 Baggage Check-in Service
Task 3 Baggage Delivery Service
Module Three Security Check Service
Task 1 Certificate Check Service
Task 2 Carry-on Luggage Check Service
Task 3 Personal Check Service
Module Four Waiting and Boarding Service
Task 1 Eating at the Airport
Task 2 Irregular Flight Service
Task 3 Boarding Passengers Service
Module Five Cabin Service
Task 1 Pre-flight
Task 2 During the Flight
Task 3 After Landing
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