Chapter One Business Relations
Section I Learning Objectives
Section 1I Background Information
SectiOn Ⅲ Model Conversations
Section lV Data Bank
Section V Exercises
Section Vl Suggested Reading
Chapter Two Business Etiquettes
Section I Learning Objectives
Section II Background Information
Section Ⅲ Model Conversations
Section IV Data Bank
Section V Exercises
Section Vl Suggested Reading
Chapter Three Enquiries,Offers&Counter-offers
Section I Learning Objectives
Section 1I Background Information
Section Ⅲ Model Conversations
Section IV Data Bank
Section V Exercises
Section Vl Suggested Reading
Chapter Four Product
Section I Learning Objectives
Section II Background Information
Section 11I Model Conversations
Section IV Data Bank
Section V Exercises
Section Vl Suggested Reading
Chapter Five Price and Discount
Section I Learning Objectives
Section lI Background Information
Section Ⅲ Model Conversations
Section 1V Data Bank
Section V Exercises
Section Ⅵ Suggested Reading
Chapter Six Payment Terms
Section I Learning Objectives
Section II Background Information
Section Ⅲ Model Conversations
Section IV Data Bank
Section V Exercises
Section VI Suggested Reading
Chapter Seven Packing/Packaging
Section I Learning Objectives
Section II Background Information
Section ill Model Conversations
Section IV Data Bank
Section V Exercises
Section Vl Suggested Reading
Chapter Eight Insurance
Section I Learning Objectives
Section lI Background Information
Section Ⅲ Model Conversations
Section IV Data Bank
Section V Exercises
Section Vl Suggested Reading
Chapter Nine Shipment
Section I Learning Objectives
Section II Background Information
Section Ⅲ Model Conversations
Section 1V Data Bank
Section V Exercises
Section Ⅵ Suggested Reading
Chapter Ten Contract
Section I Learning Objectives
Section II Background Information
Section Ⅲ Model Conversations
Section IV Data Bank
Section V Exercises
Section Vl Suggested Reading
Chapter Eleven Agency and Commission‘
Section I Learning Objectives
Section lI Background Information‘
SectionⅢ Model Conversations
Section IV Data Bank
Section V Exercises
Section VI Suggested Reading
Chapter Twelve Complaints&Claims
Section I Learning Objectives
SectionⅡ Background Information
Section Ⅲ Model Conversations
Section IV Data Bank
Section V Exercises
Section VI Suggested Reading