Chapter One Introduction
1.1 Background of the Research
1.1.1 Focus on Accountability and Outcome-Based Performance Assessment
1.1.2 Student Satisfaction Survey as an Agenda for Quality Improvement
1.1.3 Need for Student Learning Satisfaction Studies in Pakistan
1.2 Education System in Pakistan
1.2.1 Undergraduate Education System
1.2.2 Classification of Undergraduate Institutions
1.3 Significance of the Research
1.3.1 Theoretical Significance
1.3.2 Practical Significance
1.4 Research Design and Methods
1.4.1 Selection of Research Paradigm
1.4.2 Rationale for the Selection of Mixed-Method Research Paradigm
1.4.3 Theoretical Foundation: Astin's (1985) Student Involvement Theory
1.4.4 Proposed Conceptual Framework: Astin's (1991) I-E-O Model
1.4.5 Research Objectives, Questions, and Hypotheses
1.4.6 Operational Definitions of Core Concepts
1.4.7 Systematic Research Process of the Study
Chapter Two Literature Review Overview of the Chapter
2.1 Student Learning Satisfaction: Theoretical and Methodological Background
2.1.1 Concept of Student Learning Satisfaction
2.1.2 Approaches to the Study of Student Learning Satisfaction
2.1.3 Theoretical Background of Customer-OrientedApproach
2.1.4 Methodological Background of Customer-Oriented Approach
2.1.5 Customer-OrientedTheoretical Models: A Comparison
2.1.6 Theoretical Background of Product-OrientedApproach
2.1.7 Methodological Background of Product-Oriented Approach
2.1.8 Product-Oriented Theoretical Models: A Comparison
2.1.9 Customer-Oriented Versus Product-Oriented Approach: A Comparison
2.1.10 Other Theories Related to the Study of Student Learning Satisfaction
2.2 Measurement Tools and Their Validity and Reliability
2.2.1 Assessment Tools to the Study of Student Learning Satisfaction
2.2.2 Validity and Reliability of Previous Survey Instruments
2.3 Key Factors Related to Student Learning Satisfaction
2.3.1 Student Personal Characteristics
2.3.2 Institutional Characteristics
2.3.3 Student Experiences with University Environment
2.3.4 Student Involvement
2.3.5 Student Self-Reported Learning Gains
Summary of the Chapter
Chapter Three Data Sources and Descriptive Analysis Overview of the Chapter
3.1 Instrument Development and Data Sources
3.1.1 Questionnaire
3.1.2 Data Sources
3.2 Factor Analysis
3.2.1 Method of Factor Analysis
3.2.2 Results of Factor Analysis for Student Learning Satisfaction
3.2.3 Results of Factor Analysis for Student Self-Reported Learning Gains
3.2.4 Results of Factor Analysis for Student Involvement
